Careers

Founded in 1993, DCT Telecom Group is an international provider of cloud, data and VoIP solutions, serving thousands of business customers nationwide.  We are a proud business partner of the Cleveland Browns, were awarded a Top Workplaces honor by The Plain Dealer for two consecutive years, and as one of Northeast Ohio’s fastest growing companies were recognized as a prestigious Weatherhead 100 award winner for seven consecutive years. 

DCT takes pride in providing an enjoyable work environment that fosters collaboration and teamwork.  We have a reputation for providing our customers exceptional service and we are looking for individuals who possess a strong work ethic and who share our customer focus.  DCT offers excellent salary, full benefits, 401k, vacation and sick leave, as well as tremendous room for growth and career development.

Due to our continued leadership in providing cloud-based technology solutions, DCT is currently seeking qualified candidates for the following positions.

Current Openings

Enterprise Account Manager

Description

This position is responsible for the retention and growth of an assigned customer base.

Duties and Responsibilities

  • Establish and maintain strong relationships with all stakeholders including C-level, IT, finance and key influencers.
  • Devise, present and gain agreement on account management strategy including meeting intervals, participants and renewal timeframes.
  • Identify projects, drivers, business priorities and initiatives. Understand organizational culture.
  • Create value by establishing expertise, knowledge and technical understanding of customer's applications.
  • Position self and DCT as the "go-to" resource in our sector.
  • Develop and leverage outside relationships to deliver added value.
  • Acquire and integrate industry knowledge related to general trends, emerging technologies and competitive services to add value and create new revenue opportunities.
  • Identify, cultivate and document in Salesforce all future revenue opportunities.  Gain understanding of timeframes, drivers, competition, and accurately assess our ability to win future revenue.
  • Leverage internal and external resources (engineering, project management, customer support, vendors) to deliver a superior customer experience.

Qualifications

  • Bachelor's degree or equivalent work experience.
  • 5+ years of relevant experience with emphasis on experience in multi-site data networks, cloud, and PBX.
  • Strong technical aptitude combined with the ability to communicate value to all levels of the organization.
  • Ability to establish trusted, consultative relationships with all levels of contacts throughout the account.
  • Excellent reputation in the industry and market.
  • Well-established relationships which will add value to customers and DCT.
  • Exceptional verbal, written and presentation skills.
  • Goal-oriented individual interested in career development and growth.

If interested, please submit your resume, cover letter and salary requirements to dreinecke @4dct.com.

Account Executive

Description

The Account Executive is responsible for maintaining and selling new services within a named account base and attracting new logos through company initiated marketing efforts, referrals, and networking.

Duties and Responsibilities

  • Meet or exceed monthly and quarterly sales goals and revenue objectives.
  • Consistently create new revenue opportunities through daily prospecting and networking.
  • Manage and grow an assigned customer base by cultivating relationships through all levels of the organization. Review complex customer requirements, configurations and applications and provide specific solution recommendations.
  • Create value by establishing expertise, industry knowledge and technical understanding of prospect and customer applications.
  • Collaborate with internal DCT resources including customer service, project management and engineering to maximize sales revenue and ensure ongoing customer satisfaction.
  • Acquire and integrate industry knowledge related to general trends, emerging technologies and competitive services to add value and create new revenue opportunities.
  • Document all prospect and customer activity in Salesforce CRM.

Qualifications

  • Bachelor’s degree or equivalent work experience.
  • 3-5 years business-to-business technology/IT sales experience.
  • Strong prospecting skills and the ability to create new revenue opportunities on a weekly basis.
  • Solid understanding and proven track record of quota achievement selling complex IT solutions, including knowledge of IT infrastructure and systems, cloud computing, hosting and disaster recovery, and WAN.
  • Excellent oral, written and presentation skills.
  • Proficient with database management tools such as Salesforce.com.

If interested, please submit your resume, cover letter and salary requirements to dreinecke @4dct.com.

Resource Coordinator

Position Summary

The Resource Coordinator is responsible for planning and collaborating across functional roles to ensure appropriate skill sets for project delivery resources match assigned projects and workload. This position must work with the team to drive resource utilization by planning upcoming needs and matching resource demand with supply/capacity. These skills will be utilized to realize the profitability goals of the organization while meeting customer objectives. This position will provide subject matter expertise related to deployment, demand, capacity, utilization and operations planning.  The Resource Coordinator typically will have 2 years of work experience.

Primary Roles & Responsibilities

  • Executes the DCT PMO standards, processes and methodologies in a consistent manner for project coordination activities.
  • Schedules all resources for implementation of client requirements and assists in acquisition of resources.
  • Coordinates with project managers, project coordinators and service delivery managers to maintain records of all resources and availability.
  • Maintains talent database to meet timeliness and quality standards.
  • Analyzes all backlogs to ensure delivery of projects within required timeframe.
  • Maintains online database, ensures maximization of all resources, tracks all databases, and assists to streamline all processes for customers.
  • Balances the demand for resources with the supply, taking into consideration skills, level of experience, geographic location, developmental objectives of the resources, and financial impact.

Skills & Abilities

  • Effective written communication skills.
  • Proficiency in MS Office, Excel, PowerPoint, Salesforce and Adobe.
  • Self-motivated with a strong desire to learn and grow within the business.
  • Ability to be trained to maintain and schedule resources.
  • Attentive to detail.
  • Ability to manage time effectively and efficiently, and identify priorities.
  • Ability to multi-task.

Qualifications

  • High school diploma or equivalent required.
  • Two years of work experience with one year of resource coordination experience. 
  • Experience using Salesforce is desirable.

If interested, please submit your resume, cover letter and salary requirements to rmorris@4dct.com.

Design Specialist

Position Summary

The Design Specialist is responsible for facilitating, documenting and designing call flows to support cloud communications (Hosted VoIP) deployment projects. This role is also responsible for the programming of the design into the DCT Hosted VoIP portal and ensuring that all testing is completed and meets the business needs of the customer. This position is responsible for developing customer training programs focused on the implementation of Hosted VoIP and conducting all end user training classes.

Primary Roles & Responsibilities

  • Execute DCT PMO standards for call flows, programming and training.
  • Facilitate meetings with the client to consult on and gather call flow information, and document the design.
  • Plan and design business processes and make recommendations and changes in order to improve and support business activities.
  • Provide updates on deliverables to the Project Manager to keep the project on track.
  • Provide feedback on ways to improve how call flows are completed, and work with the PMO to design new standards.
  • Document high level designs in Visio.
  • Convert high level designs into programming within the DCT Hosted VoIP portal.
  • Facilitate testing of the design with acceptable results related to the customer's business needs.
  • Work with the DCT Engineering team to ensure programming standards are in line with new technology offerings.
  • Act as subject matter expert for new offerings related to DCT Hosted VoIP products.  Be able to review and provide guidance to clients on the best way to design their systems based on business needs.
  • Provide DCT Hosted VoIP portal and equipment training on site and remotely to clients, along with documentation.
  • Provide support to users remotely or via on site visit on inquiries regarding routine issues or questions during implementation.
  • Assist in the creation of new training documentation as needed when new product sets are rolled out.
  • Be able to travel within region to customer locations to facilitate call flow design, training and activations.
  • Perform other duties as assigned.

Skills & Abilities

  • Strong background in either on-premise or cloud-based phone systems is a must.
  • Experience with telephony systems, designing and building reports, call flows, systems for data analyzation.
  • Ability to analyze and synthesize complex data.
  • Ability to listen and interpret the needs of the customer.
  • Strong client relationship and project team management skills.
  • Ability to work in a team environment and motivate others.
  • Ability to solve problems and make decisions while under pressure.
  • Ability to influence and manage change effectively.
  • Ability to meet project timelines and budgets.
  • Exceptional written and verbal communication skills.
  • Dynamic speaker with the ability to train at various levels of an organization.
  • Proficiency in MS Office (Visio is a must, Word, Excel and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
  • Self-motivated with a strong ability to plan/organize workloads.

Qualifications

  • Bachelor's degree or equivalent relevant experience.
  • Engineering, IT, project management or call center environment experience is desired.
  • Call center certification desired but not required.
  • 5 years minimum work experience.
  • 2+ years experience in a consulting and deployment role for Hosted VoIP.

 If interested, please submit your resume, cover letter and salary requirements to rmorris@4dct.com.

Technical Support Representative

Description

As a member of DCT's growing Customer Support team, the Technical Support Representative will be responsible for providing outstanding support to our existing customer base. In addition to customer interaction, the Technical Support Representative will maintain relationships with DCT carriers and internal teams. The Technical Support Representative will be included in the on-call rotation which is essential to providing DCT customers with access to a team member 24 hours a day, seven days a week.

Responsibilities

  • Interact with customers in response to inquiries, concerns and requests
  • Gather information and determine the necessary action by evaluating and analyzing symptoms
  • Research required information using available resources
  • Take necessary action with appropriate carrier or internal team
  • Follow up with customers, carriers and internal resources to communicate status changes
  • Escalate per standard intervals to appropriate resource
  • Follow standard processes and procedures
  • Accurately document customer interaction
  • Stay current with DCT products, services, and processes
  • Participate in the DCT support on-call rotation at least one week per month

 Required Skills

  • Ability to resolve inquiries, concerns, and requests per standard process with initiative and urgency
  • Outstanding verbal, written and interpersonal communication skills
  • Ability to retain industry specific terminology and procedures
  • Exceptional problem analysis and solving skills
  • Effective time management
  • Strong attention to detail
  • Data entry skills

Qualifications

  • 2+ years cloud, data, voice experience
  • 2+ years office experience
  • Bachelor's degree or an equivalent combination of education and experience

If interested, please submit your resume, cover letter and salary requirements to mtokarz@4dct.com.