Unified Communications

Facilitating effective workplace collaboration in Northeast Ohio and beyond.

DCT's Unified Communications (UC) suite helps improve employee productivity in the office and on the road by fully integrating voice, video, instant messaging & presence (IM&P), desktop sharing, and audio/web conferencing. Critical communications features are delivered in familiar applications to ensure user adoption and a consistent experience across desktop, tablet and mobile operating systems.

Why Unified Communications?

A fully integrated UC solution from DCT provides productivity enhancements and supports multi-platform access and control. Unlike other solutions, there's no need to rip and replace your current environment -- we easily integrate with your business where your associates already live and work. DCT delivers the features your organization needs from the cloud, enabling you to reach colleagues quicker, via methods they prefer, so you get the instantaneous responses you need.

Audio & Web Conferencing

On-demand audio and web conferencing solutions deliver real-time collaboration capabilities. Support just a few participants with simple reservation-less conferencing, or enable enterprise-class scheduled conferencing with hundreds of participants. Great for product demos, webinars, or sharing work more easily with remote team members and clients.

Email

Whether you are using Microsoft Exchange and Outlook or Gmail, DCT will integrate with your other applications for a complete UC experience. You will benefit from unified messaging for just one inbox as the repository for all messages (email, voicemail and fax); click-to-dial from your email application; phone presence information displayed; and more.

Video Calling

Enjoy easy, face-to-face interactions with colleagues in any location via video-enabled HD voice desk phone, Windows or Mac soft clients, video conference room integration, video bridging service, or multiple phones and tablets.

Instant Messaging & Presence (IM&P)

With integrated phone status and calendar, IM&P enables users to exchange information and see colleagues' availability in real-time. Includes multi-party chats and file sharing.

Integration

Integrate our enterprise voice solution with your CRM, email and other critical applications.

Mobile Apps

Extend business services to your users' smartphones or tablets. Users can make and receive business calls (including video calls) via mobile devices using their business phone number.

Desktop Sharing

Collaborate with your colleagues regardless of location by sharing your screen via your preferred browser. Your desktop can be shared with internal coworkers or users outside your organization, and with multiple users at one time.

Desk Phones & Soft Phones

HD voice desk phones or soft phones with audio and video capability allow users to place calls anytime, anywhere. One number reaches you wherever you are, on any device, and you can start a call on your desk phone and seamlessly move the call to your mobile device.

More UC options from DCT:

UC-One

UC-One delivers a unified experience for end-user communication and collaboration in the office and on the road. UC-One combines secure instant messaging and presence, desk and mobile voice communication, video calling, and desktop collaboration into a single application interface that is available on MAC and Windows PCs, and iOS and Android tablets and mobile devices.

Click here to take a closer look at UC-One.

Google Connect

DCT's Google Connect application, powered by gUnify, delivers a robust UC experience for organizations using Google Apps for email, contacts, chat, documents and more. Through this plug-in, the DCT cloud-based phone system fully integrates with Google Apps, providing integrated presence, click-to-dial, call logging, call history, CRM and more.

Lync Connect

DCT's Unified Communications solution adds enterprise voice features to Microsoft Lync, which offers advanced presence and collaboration features from within the Microsoft Office suite of products. DCT UC can integrate with Office 365, your premise-based, or hosted Lync server.