Testimonials

Hear from our customers in their own words.

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"In a world of impersonal texts and tweets, DCT provides quality, catered personal service and reliable Internet and phone systems that allow our company to exceed our clients' expectations."

John Wagner
Principal/Partner
City Architecture

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"DCT's proactive account management has been very helpful toward our day-to-day operations. Through regular account reviews, DCT has helped us to strategize the needs of our call center operations and plan for our expansions. This type of partnership approach was absent in our previous telecommunications vendors, and through it we have been better able to leverage our communications services rather than being limited by them. DCT is not a vendor of ours, they are an extension of our team."

Greg Dubecky
President
Corporate Screening Services, Inc.

 

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"DCT has been a great partner for DCA with their highly responsive customer service and proactive servicing. They have gone above and beyond to help our organization achieve our goals in an efficient and professional manner."

Amanda Cramer
Manager, Executive Offices & Special Projects
Downtown Cleveland Alliance



"Prior to contracting with DCT our phone system was daunting. With more than 30 lines and a small staff, it was a challenge to understand everything from reviewing invoices and tracking usage to keeping current with our phone line inventory. Once we partnered with DCT we had one point of contact. They are diligent with our service reviews and are constantly looking for ways to save us money. We couldn't be happier with this partnership."

Vince Brancaccio, Chief Executive Officer
Todd A. Marian, Chief Operating Officer
Help Network of Northeast Ohio

 

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"We did our research and recognized that DCT was hands down the best! They took us from analog to VoIP and we never looked back. The team listened to our diverse needs and crafted a system that met our needs, increased our capacity and professionalized our operations. They worked side by side with us, providing an exceedingly high level of support throughout the process. They were patient and clear during the purchase and implementation processes, giving us confidence in our decisions. They gave one-on-one attention to employees to ensure they understood how to maximize their tools. They were on hand when we took the system live and continued to work closely with us as we acclimated to our new system. Ongoing management of the system -- adding an employee, changing a password -- is simple and can be handled in-house. DCT provided easy to follow guides that we still use to manage infrequent functions. The VoIP phone system provides user friendly prompts to maximize usage.

I speak with confidence when I say that DCT rises above the rest. I guarantee you will be satisfied with your decision if you select DCT for your telecom solutions. You would be proud and satisfied if your team performed to the level of DCT. We are proud to call DCT our partner!"

Julie Sparks
Executive Director

ICAN Housing Solutions

  

 

"For more than four years DCT has worked with our member organizations to provide front-end assessments and contract analysis, resulting in significant telecom cost savings for a number of members over their current vendors.  In the case of one non-profit organization, DCT identified that the agency had paid more than $30,000 for a line that had never been connected and was able to fully recoup the charges on their behalf. Due to their overall expertise, market knowledge and customer service, Prism Purchasing Solutions is proud to recognize DCT as one of our Preferred Partners."

Ed Casey
Director of Operations
Prism Purchasing Solutions

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"We switched to DCT because we were receiving substandard customer service from one of the 'bigger' brands. DCT has met our expectations with regard to customer service, and with their ability to tailor our data and voice services to our particular needs."

Zachary J. Boehnlein
Associate Attorney

Renner Kenner Greive Bobak Taylor & Weber Co. LPA

 

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"DCT is responsive to our needs and works with us to reduce costs. The system for problem solving is efficient and communication is good."

Janice Dzigiel
Executive Director
Senior Transportation Connection


 

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"DCT's customer service and responsiveness to issues are light years ahead of their competitors, which is why we continue to select them as our primary carrier for all of our telecom needs."

Doug Hutsenpiller
IT Manager
Sprenger Health Care Systems

 

 

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"We reviewed three very different systems and chose DCT for their communication, centralization and cloud based system. DCT took control and responsibility for our project, communicating directly with third parties to make sure everything was done and nothing fell through the cracks. We now have a consolidated system with one place to call if something happens, which eliminates miscommunication and saves us time."

Sherri Noble
Controller
Standard Plumbing & Heating Co.